At Aroma Collection, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes items may need to be returned or exchanged. Please read the following policy carefully.
Return Policy
We accept returns of all products purchased within 30 days of the original purchase date. The item must be in new and unused condition, with all tags and original packaging intact. The customer is responsible for any shipping fees associated with the return. Once we receive the item, we will issue a refund to the original form of payment, minus any shipping fees.
Exchange Policy
We understand that sometimes the wrong item or size may be ordered. We accept exchanges of all products purchased within 30 days of the original purchase date. The item must be in new and unused condition, with all tags and original packaging intact. The customer is responsible for any shipping fees associated with the exchange. Once we receive the item, we will send the replacement item and charge or refund any difference in price.
Refund Policy
If for any reason you are not completely satisfied with your purchase, we offer a full refund of the purchase price. Please contact us within 30 days of the original purchase date to initiate the refund process. The item must be in new and unused condition, with all tags and original packaging intact. The customer is responsible for any shipping fees associated with the return. Once we receive the item, we will issue a refund to the original form of payment, minus any shipping fees.
Damaged or Defective Items
If an item arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund, depending on the customer’s preference. We may require photos or other documentation to assist with the claim.
Cancellation Policy
If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped. If your order has already been shipped, please refer to our return policy.
Please note that we reserve the right to refuse any returns or exchanges that do not meet our requirements. We also reserve the right to modify this policy at any time. If you have any questions or concerns about our return and refund policy, please contact us at support@aromacollection.com.
Company Address
Location: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Organization number: 14792898
